Lost and Found

When a claim is accepted, the claimant receives an email that their item was found and your team will be in touch with how they can get their item returned. 

Your team can then follow up via the messaging feature to confirm if you will ship the item or schedule a pick up.

If your account is Premium Plus or higher, you can customize the auto emails to save time in the process.

You can update the “Accepted” email to give the customer the option to have the item shipped or if they’d like to schedule a pick up. The messaging will require them to respond with how they want to proceed.

If you want to only offer shipping, the email will notify them an email with shipping information will be sent shortly. 

If you want to only offer pickups, the email can give them pickup details and let them know the times they can come, or ask them to schedule a time to pick up via the messaging function.

For more account customizations – click here.

If you’re shipping the item, click “Schedule for Shipping” and follow the process here. 

If you’re shipping the item, click “Schedule Pick Up” and follow the process here.