Lost and Found

Manage Users

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Click the avatar in the upper right hand corner and click “User Management.”

  1. Click the purple “Add Users” button.
  2. Enter the new user’s email address.
  3. Select their desired role.
    • Admin: has access to all venues, adding users, changing users access levels, access to full reporting.
    • Manager: needs to be given access to venues. They cannot change their own or others’ user access. They can pull general reports, but not detailed reports.  
    • Log Only: can add items to the lost and found inventory. Ideal for festivals & events. 
  4. Select the venue(s) they will have access to.
  5. Click the “Send Invitation” button.
  6. From there, the new user will receive an email to set up their account. If they do not get an email, make sure they check their Spam folder.

To the right of the user emails, you can change their User Permissions – Admin, Manager, and Log Only.

Next to User Permissions is Venue access. Here, you can edit what venues Managers and Log Only roles have access to. 

If a user leaves your organization or no longer needs access to Lost and Found, simply click the red ‘Delete’ button next to their account and they will be deleted. 

To manage users click the settings icon on the top right corner of the dashboard and select ‘Users.’

If you are not on the dashboard page you can easily click your venue name in the top left corner and it will take you to the desktop.

Add Users

  1. Add users at the top of the page by typing in their email address.
  2. Choose the new user’s role as admin or member.
  3. Admins by default have access to all venues. For Managers you must select at least one venue so they have access.
  4. Click ‘Send Invitation,’ from there they will receive an email from Crowdfind to set up their account. If they do not get an email, make sure they check their Spam folder.

Note: User Roles and Permissions
Admin: The role of an Admin has access to all features and venues.
Team Member: The role of a team member is built for accounts that have multiple venues because their access is limited by venue and reporting. Members can not add or edit user roles.

Change Permissions and Access

To the right of the user emails, you can change whether they are managers or admins.

To the right of permissions, you can change what venues each user has access to if you have multiple venues.

Edit Notification Preferences

Here you can also control who gets what email notifications. To the left of the usernames, you will see two checkboxes – the first column is to receive emails about items and the second is to receive emails about claims. 

If you want them to get emails, keep the boxes checked. If you do not wish for them to get emails, uncheck the boxes.

Can Delete

The last column is ‘Can Delete.’ This gives users the ability to delete items from the inventory. Without this feature, they can only archive items. Unlike archiving, deleting items will completely erase them from the database. 

If you want the users to have that ability, make sure the checkbox is selected.