Follow these instructions if you will be using your own shipping account to create shipping labels:
After you ‘Accept’ a claim, click the red ‘Schedule for Shipping’ button at the top of the claim. This will take you to the ‘Create Shipment’ page.
Click the blue grey ‘Skip & Send Address Form’ button. This will email the claimant a form for their address, but not require them to pay for shipping.
If this is what you want to do, click ‘Continue’ on the popup message.
The claim will remain in ‘Awaiting Information’ until the claimant completes the form they were emailed.
Once the form is complete, the claim will appear in ‘Ready for Shipping.’
Click the ‘Shipment Details’ button at the top to see their shipping address to create your label.
Click the blue ‘Back to Claim’ button at the top to return to the claim.
Once shipped, click the ‘Complete Shipment’ button at the top to achieve the item and claim.
