Undo Shipping

  1. At times, you  may need to undo shipping because an item is going to be picked up, the package size was wrong, the carrier selected is wrong, etc.
  2. To do so, go to the claim and click ‘Undo Shipping’ at the top. 
  3. Click ‘Undo’ on the popup window.
  4. This will take the claim back to the ‘Accepted’ stage so you can schedule for pickup or resend shipping details.